Jenny · QLD
“They listened without pressure and explained every step. After years of feeling stuck, I finally understood my options.”
Get your free contract review★Free Contract Review - See Where You Stand
Exit Your Timeshare & Claim Compensation
We review your agreement before limitation periods narrow your options. A calm, written assessment of your timeshare contract — no cold calls, no outcome promises.
Free contract review
We read your agreement in full and reply in writing.
No cold calling
You contact us. We never pressure or chase.
Same-day response
Most enquiries receive a reply within business hours.
Private & confidential
Your details stay between you and our team.
The difference
A different approach to timeshare exit.
Other timeshare exit firms
Upfront fees before any review
Large payments demanded before anyone has read your agreement or assessed your situation.
Pressure tactics & cold calls
Unsolicited calls, urgency scripts, and high-pressure closes designed to rush a decision.
Vague outcome guarantees
Promises of cancellation or refunds that cannot be substantiated under AU or NZ law.
With Oceana Claims
Free contract review first
We read your agreement in full and give you a written assessment before any fee is discussed.
You choose the next step
No engagement until fees are confirmed in writing. You decide if and how to proceed.
Honest written assessments
Clear, measured findings — what is possible, what is not, and what we recommend.
Client reviews
Timeshare owners we've helped.
Real words from Australian and New Zealand timeshare owners who came to us for a considered second opinion and stayed for the clarity.
David & Helen · NSW
“The free review was genuinely free. Honest, calm advice, exactly what we needed before making any decisions.”
Get your free contract review
Leandra · Auckland
“Clear written summaries and no hard sell. I trusted them from the first conversation and the outcome spoke for itself.”
Get your free contract reviewWhat sets us apart
We support owners who want clarity, not pressure.
Same-day response
We reply to new enquiries during working hours, same day.
Written summaries
Every assessment is documented so you can read and reflect.
Consumer-first ethos
Your interests come first — including walking away from us.
No-pressure approach
Decisions made calmly, in your own time.
Discretion assured
Private and confidential handling of your information.
AU & NZ focus
Australian and New Zealand timeshare owners only.
How engagement works
Two simple stages. You decide what happens next.
Free contract review
No cost, no obligation
- Read your agreement & related documents
- Plain-English written summary
- Honest view on whether to proceed
- No pressure to engage further
Guided investigation
Capped fees, confirmed in writing first
- Scope and fee agreed before any work begins
- Documented steps at each stage
- You control whether to continue
- No outcome promises — ever
Contact
Let's start with your free contract review.
- Free, written contract review
- We never cold-call you
- Fees only with your written approval
- Private and confidential
FAQ
Common questions about timeshare exit.
We investigate whether there are credible grounds under your agreement and applicable Australian Consumer Law or NZ Fair Trading Act provisions. We do not promise any specific outcome — every contract and circumstance is different. See our guide to exiting a timeshare in Australia.
We start with a free written review of your paperwork, then provide an eligibility assessment. If there is something worth investigating, we agree scope and capped fees in writing before any further work begins. Read our step-by-step timeshare exit guide.
Oceana Claims is an investigation and advisory service, not a law firm. Where matters require legal representation we will say so clearly and may refer you to appropriately qualified professionals.
No. Anyone guaranteeing a cancellation, exit or compensation outcome should be treated with caution. Our work is investigative — we give you an honest, written view.
The initial contract review is free. If you choose to proceed, any fees are capped and confirmed with you in writing before work begins. We do not charge undisclosed monthly amounts.
No. We only contact people who have asked us to. If someone calls claiming to be from us out of the blue, it is not us.
Your original agreement, any addenda, recent statements, correspondence with the resort or developer, and notes on how the contract was sold. Send what you have — we will ask if anything is missing. Our exit guide has a full checklist.
Yes. We frequently review inherited timeshare obligations and outline possible exit paths for families and estates.
Ultiqa is in liquidation, so the process differs from other schemes. Our Ultiqa cancellation guide explains where things stand and the free complaint routes that may apply.
Wyndham publishes its own sell, transfer and exit options, but what applies depends on your ownership. See our Wyndham exit guide for what to check first.
Review your agreement before time limits affect your options.
Informational only. Oceana Claims provides investigation and advisory services and does not provide legal advice. No guarantees of cancellation, exit or compensation are made.